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Privacy Policy

At Happy Hamper and Walters Lane Laundromat, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you interact with our services, including scheduling pickups, making payments, or visiting our website.

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1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, home or business address.

  • Order & Service Details: Laundry preferences, pickup/drop-off instructions, special care notes.

  • Payment Information: Securely processed via trusted third-party payment processors; we do not store full credit card details.

  • Technical Data: IP address, device type, browser type, and usage data for analytics and service improvement.

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2. How We Use Your Information

We use your information to:

  • Provide and manage laundry services (e.g., pickup, delivery, drop-off)

  • Communicate with you about orders, updates, and promotions

  • Improve our website and customer experience

  • Ensure service quality and operational efficiency

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3. Sharing of Information

We do not sell, rent, or trade your personal information. Your data is only shared with:

  • Service providers (e.g., drivers, customer service staff) who help fulfill your orders

  • Trusted third-party tools (e.g., Trycents) to manage scheduling, notifications, and secure payments

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4. Data Security

We use reasonable physical, electronic, and managerial procedures to safeguard your information. All online transactions are protected using SSL encryption and secure third-party platforms.

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5. Your Choices

You can:

  • Opt out of promotional emails or texts at any time

  • Request to review, correct, or delete your personal information by contacting us at kozywashllc@gmail.com

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6. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect information from children.

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7. Updates to This Policy

We may update this Privacy Policy as needed. Any changes will be posted on this page with an updated effective date.

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